Terms & Conditions

These Terms and Conditions (“T&C”) are a set of legally binding terms defined by the owner of this website. The T&C set forth the legal boundaries governing the activities of website visitors, and customers, while they visit or engage with this website or the services provided by Haus of Eden Aesthetics. These T&C represent the legal relationship between the site visitors, Haus of Eden Aesthetics clients, and the website owner.

 

Terms and Conditions

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These are the terms upon which Haus of Eden Aesthetics provides its services to clients.

Please ensure that you have read and fully understood them prior to enquiring about our services. 

 

Booking Fee and Cancellation Policy

 

A non-refundable booking fee per appointment is required at the point of booking at Haus of Eden Aesthetics. The booking fee amount is treatment dependent and is in place to ensure all Clients attend for their booked appointments. This fee is non refundable, and covers the cost of consultation with the clinic Nurse. In order to book a face to face consultation appointment a booking fee will be required, the total of which will be deducted from the full cost of the treatment booked. 

 

If you book a treatment, we will allocate enough time for this and a light touch consultation to confirm the information you have provided digitally is valid and correct. It is crucial that the FULL consultation takes place and consent forms are completed prior to arrival or treatment may be postponed. 

 

The booking fee is in this case redeemable against any treatments booked on the day of appointment. 

 

We require a minimum of 24-48 hours notice to reschedule an appointment. Where these terms are not met, the booking fee will not be refunded or redeemable against future treatments as this is classified as a late cancellation. By proceeding to book you are agreeing to these terms and conditions.

 

Appointment Policy

 

Please arrive for your appointment at least 10 minutes in advance so that the necessary light touch consultation can be completed to confirm suitability for treatment since the full consultation took place.. Late arrival may result in reduced treatment time or cancellation of the appointment to avoid inconvenience to clients booked after you. Haus of Eden Aesthetics will endeavour to ensure that your appointment time is honoured, however, in the unlikely event that we need to cancel or postpone your appointment at short notice - we will contact you immediately.

 

Prior to your appointment you are responsible for treatment preparation following the protocols provided by Nurse/Prescriber at the time of consultation (such as no caffeine or alcohol). These protocols are in place for your safety. Failure to follow safety/preparation protocols may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

 

Any client who requires treatment and brings a child under 8 years of age to the clinic will be respectfully asked to rebook - this will also result in loss of the booking fee. All children aged 8-16 years must be supervised within the clinic whilst treatment is carried out in the clinic room. This is to safeguard in an environment where there are sharps, clinical waste, chemicals and industrial products deemed unsafe for exposure to children in line with our risk assessments and health & safety protocols. 

 

Credit Card Details, Booking Fees and Payments

 

We politely ask that payment is made in full prior to, or immediately after your treatment. Fees can be paid in the clinic via Card, Bank transfer, cash, or via our online payment portal. Prices are displayed clearly on our website and booking portal. Client payment details will not be stored without permission of the individual as per GDPR policies. If utilising pay later platforms such as Clearpay or Klarna, Haus of Eden Aesthetics (the Business) and you ( the Client) are bound by the terms and conditions of the payment platform accessed at the time payment is made. Please see the Clearpay/Klarna terms and conditions in relation to payment disputes. At the point of payment being successfully accepted by pay later platforms, Haus of Eden is not responsible or liable for any financial disputes or follow up not directly related to treatment(s) received.  

 

Treatment Courses/Packages

 

All treatments purchased as a course/package must be paid for in full in advance of the first treatment or in pre-agreed instalments at the discretion of Haus of Eden Aesthetics. In the case of instalments, the booking fee must be paid for subsequent treatments remaining in the bundle. Treatment packages can be purchased in advance but the term of expiry will be 12 months. Failure to uptake the treatment package within this period will result in the package being forfeited. Packages/Courses are non refundable once booked. Any refund request for valid unforeseen cancellations will be calculated by deducting the deposit equivalent per treatment within the bundle. The refund amount will therefore total the equivalent of remaining treatments within the package, less the deposit for each of the planned treatments. For example: a 3 treatment bundle is booked for £500 and the deposit is £80 - one treatment is provided but the client cancels treatments two and three. In this case, permitted cancellations will incur a fee equivalent to the deposit amount PER cancelled treatment, or in the case example, 2 x £80. So the total amount refunded would be £500 less the cost of treatments already provided AND £160 deposit equivalent amounts for cancelled future treatments. Gift vouchers are not valid for cash equivalents, will carry an expiry date and are strictly non-refundable.

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Club Haus Membership

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The 'Club Haus Membership' is a provision whereby you, the client, accumulate credit on a monthly basis, which can be redeemed against future treatments within the term of membership at Haus of Eden Aesthetic Clinic. All memberships are subject to a 'joining fee'.  You (the client) agree to be bound by these Terms and confirm that you have read and understood them. By subscribing to 'Club Haus Membership'  (the “Membership”), you agree to the terms and conditions (the “Terms”) as below:

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1. Membership & Payments

1.1 Membership fees are collected monthly in advance via the payment method agreed at the initial point of subscription.
1.2 Membership is offered on a rolling monthly basis, with a minimum of one full month’s subscription payment required before cancellation.
1.3 Members can cancel at any time upon provision of 30 days’ written notice via email or a written document.
1.4 Fees are non-refundable once collected, including in the event of non-use of membership benefits.
1.5 Any outstanding fees must be settled before cancellation is accepted and confirmed.

1.6 All memberships are subject to an initial 'joining fee' a percentage of which is retained by the business to cover administrative costs. The remainder of the joining fee is applied as account credit for the member. 

1.7 Membership Tiers are available as follows (and subject to initial joining fees. Amendment or alteration is at the discretion of Haus of Eden Aesthetics with 30 days written notice to existing members): 

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• Serenity Member – £50 per calendar month + joining fee

• Harmony Member – £100 per calendar month + joining fee

• Elyisum Member - £150 per calendar month + joining fee

• Utopia Member – £200 per calendar month + joining fee

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2. Benefits & Usage

2.1 Membership benefits (including pricing frameworks, upgrades, and offers) are exclusive only to active members and are non-transferable.
2.2 Complimentary treatment upgrades apply only to the specified terms provided upon subscription, and in the case of treatments involving prescription only medications (POMs such as anti-wrinkle or vitamin injections) clients still require assessment with a Prescribing Nurse. Client suitability for treatment(s) during the membership term remains subject to and dependent upon assessment with the Aesthetic Nurse prior to any treatment.
2.3 Membership benefits are only valid at Haus of Eden Aesthetics Clinic.
2.4 Membership benefits such as welcome gifts, birthday rewards, and extended offers are discretionary and may be varied, substituted, or withdrawn without prior notice.
2.5 Benefits cannot be exchanged for cash or credit under any circumstances.

2.6 Credit accumulated through the Membership is also non-refundable and can only be redeemed against eligible treatments as outlined in these Terms.

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3. Booking & Priority Access

3.1 Priority booking applies to available appointment times and does not guarantee same-day or next-day treatment.  
3.2 All Club Haus bookings/appointments remain subject to Haus of Eden's standard booking and cancellation policies and terms and conditions.
3.3 Missed or cancelled appointments may result in loss of that month’s included benefit. Haus of Eden late arrival terms and conditions remain applicable. 

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4. Changes & Termination

4.Haus of Eden Aesthetics reserve the right to make reasonable changes to membership pricing structures and/or benefits. Members will be given no less than 30 days’ written notice of any such change.
4.2 Membership may be suspended or terminated by Haus of Eden Aesthetics if fees are unpaid, benefits are misused, or the member behaves in a manner deemed inappropriate by the clinic.
4.3 Haus of Eden Aesthetics may withdraw the Club Haus Subscription service entirely by providing members with no less than 30 days’ written notice.

4.4 Accumulation and Expiry of Credit - Credit accumulated does not expire as long as the Membership remains active and in good standing.

If the Membership is cancelled or terminated, any remaining credit on the account is non-refundable but can be used as part-payment for the cost of a treatment/product. In the event of a membership being cancelled with credit remaining, the balance must be used within 90 days, after this time the credit will expire.

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5. Liability & Suitability

5.1 All treatments remain subject to a full medical consultation and suitability assessment by a Haus of Eden Aesthetic Nurse.. Membership does not guarantee access to any procedure and assessment outcomes/exclusions apply.
5.2 Haus of Eden Aesthetics shall not be liable for unused benefits or for any loss resulting from the member’s inability to attend appointments.
5.3 Nothing in these Terms & Conditions limits or excludes any statutory rights to which the member is entitled under UK consumer law.

 

Treatment suitability

 

Haus of Eden Aesthetics will carry out full clinical assessments to establish whether a treatment is suitable for the client (or likely to be successful) prior to any treatment being agreed/booked in. In the case of treatments requiring a prescribed product, this consultation is likely to take place with both the Nurse and the Prescriber. The client will be liable for the cost of the initial consultation plus prescription costs if POM products are ordered specifically in the name of the patient for whom the treatment is intended. 

 

Many treatments will involve the removal of makeup, cosmetics, perfume and oil- based products. Your Practitioner will cleanse the area to be treated, however please be aware that some of these products may remain in small quantities on the skin, for which we cannot be held responsible. To ensure this does not happen, please follow pre-appointment protocols and thoroughly cleanse the area/s to be treated prior to your appointment. If you have any questions regarding your treatment and preparation, please contact the clinic.

 

Refunds

 

All treatments and procedures are carried out to the highest possible standards. Our Nurse Aesthetician will apply clinical experience, skills and knowledge to provide the best possible treatment to the best of their ability. Exemplary standards of client care, aseptic techniques and clinical practice underpin the ethos of Haus of Eden Aesthetics. We will not offer refunds for treatments received. This includes aesthetics treatments such as anti-wrinkle treatment, dermal fillers, lip fillers, chemical peels & microneedling. This list is not exhaustive.

 

Fees charged for treatments include completion of the treatment and the accompanying service, which comprises of;

 

Clinical consultation and Assessment of information with a Registered Nurse

Consultation with a registered Prescriber 

Provision of advice and information from first contact to follow up

Follow up appointments, reviews and aftercare advice/support as appropriate

Whilst we work tirelessly to provide an excellent service, results cannot be guaranteed and as such we will not offer refunds if the results achieved fail to meet your expectations. This does not affect your statutory rights. Gift vouchers are not valid for cash equivalents, will carry an expiry date and are strictly non-refundable.

 

Contract of Service Outcomes

 

As with any non-surgical procedure, outcomes can vary client to client and it is at the patient’s own risk that these procedures are undertaken. Please ensure you attend your consultation with the Nurse, and read/complete consent forms which comprise important information around treatment risks, possible complications and contraindications. The contents of which quantify our terms and conditions. By signing your consent form, the client accepts the terms and conditions specified. 

Any adverse signs/symptoms relating to facial aesthetics work undertaken at Haus of Eden Aesthetics need to be reviewed urgently, face to face within the period as follows: immediately that adverse symptoms/signs appear (in the case of potential Vascular Occlusion/Compression or allergic reaction) up to a maximum of 12 weeks since the treatment was carried out. 

We are not obliged to review patients who present more than 12 weeks after their treatment date, especially if they have previously failed to bring any concerns to our attention, as we are unable to verify the subsequent facial aesthetics history of the patient.

 

To avoid contentious issues arising if, for any medical reason, you can no longer access your booked treatment please provide a medical evidence stating why you can no longer continue the treatment. 

 

Liability

 

Haus of Eden Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provides Haus of Eden Aesthetics with all relevant medical details prior to each treatment. Haus of Eden Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Haus of Eden Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Haus of Eden Aesthetics liability for death or any personal injury resulting from Haus of Eden Aesthetics negligence.

 

Your right to complain

 

Haus of Eden Aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Haus of Eden Aesthetics you are entitled to submit a complaint in writing. If you require assistance with making your complaint, Haus of Eden Aesthetics will be pleased to help and support you through the process.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be provided as soon as an investigation is concluded.

Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.

If your complaint is treatment related, the matter will be discussed with the relevant treatment practitioner and may require you to attend an additional consultation with the Nurse on site. The objective of this is to provide an explanation or a solution to your concerns. Haus of Eden Aesthetics aims to furnish you with a full written response within 28 working days or where this is not possible, an explanation as to the cause of the delay.

 

Voucher Policy

 

Vouchers are not to be used in conjunction with any other offer, package or promotion.
One voucher per person
The voucher must be surrendered upon purchase of the treatment.
Vouchers can only be redeemed against treatments and exclude products and merchandise.
Offers and use of vouchers are subject to patients' suitability for treatment.
Vouchers are non transferrable and cannot be exchanged for cash. Specific voucher restrictions may apply

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Medical Disclaimer

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The information and advice published on the Haus of Eden website is not intended to replace guidance from primary care clinicians or health care professionals, nor does it constitute a doctor-patient relationship. Each individual’s treatment and/or results may vary based upon the circumstances, the patients’ specific situation, as well as the health care provider’s medical judgment and only after further discussion of the patient’s specific situation, goals, risks and benefits, and other relevant medical discussion. Testimonials or statements made by any person(s) within this site are not intended to substitute medical evaluation or act as a guarantee of outcomes. Examples of treatment outcomes in this website are not intended to convey  implied outcomes, promises, or benefits from treatment. A patients decision to consent to treatment should be made as an informed choice based upon awareness of risks and benefits of such procedures and only after consultation with their practitioner. It is therefore the patients responsibility to decide whether they consent to treatment. All Haus of Eden practitioners will as standard, explain possible risks, side effects, outcomes and expectations prior to treatment. Signed patient consent forms additionally support this agreement and understanding.

Medical information or statements made within this site are not intended for use in or as a substitute for the diagnosis or treatment of any health or physical condition or as a substitute for a physician-patient relationship which has been established by an in- person evaluation of a patient. This website does not provide specific medical advice and does not endorse any medical or professional service or services obtained through information provided on this site or any links to or from this site.

In the case of POM's (prescription only medications) such as anti-wrinkle treatments, and in line with ASA guidelines and policies, Haus of Eden does not recommend or endorse clients accepting anti wrinkle treatments on the basis of information publicised on their platforms which is extracted from peer reviewed clinical studies, trials and materials. The information shared by Haus of Eden is not intended to advertise, or influence a clients decision to uptake treatment. This is and shall remain an informed decision by the client who upon signing to confirm consent and understanding of the risks around treatment, can demonstrate capacity to opt in to receive anti wrinkle treatment.  

Should you wish to discuss our insurance and licensing information permitting us to practice, please contact us directly on hausofeden.contact@gmail.com.