Terms & Conditions

These Terms and Conditions (“T&C”) are a set of legally binding terms defined by the owner of this website. The T&C set forth the legal boundaries governing the activities of website visitors, and customers, while they visit or engage with this website or the services provided by Haus of Eden Aesthetics. These T&C represent the legal relationship between the site visitors and the website owner.

 

Terms and Conditions

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These are the terms upon which Haus of Eden Aesthetics provides its services to clients.

Please ensure that you have read and fully understood them prior to enquiring about our services. 

 

Deposit and Cancellation Policy

 

A non-refundable deposit per appointment is required at the point of booking at Haus of Eden Aesthetics. The deposit amount is treatment dependent and is in place to ensure all Clients attend for their booked appointments. This fee is non refundable, and covers the cost of consultation with the clinic Nurse. In order to book a face to face consultation appointment a deposit will be required, the total of which will be deducted from the full cost of the treatment booked. 

 

If you book a treatment, we will allocate enough time for this and a light touch consultation to confirm the information you have provided digitally is valid and correct. It is crucial that consultation and consent forms are completed prior to arrival or treatment may be postponed. 

 

The deposit fee is in this case redeemable against any treatments booked on the day of appointment. 

 

We require a minimum of 24-48 hours notice to reschedule an appointment. Where these terms are not met, the deposit will not be refunded or redeemable against future treatments as this is classified as a late cancellation. By proceeding to book you are agreeing to these terms and conditions.

 

Appointment Policy

 

Please arrive for your appointment at least 10 minutes in advance so that the necessary light touch consultation can be completed. Late arrival may result in reduced treatment time or cancellation of the appointment to avoid inconvenience to clients booked after you. Haus of Eden Aesthetics will endeavour to ensure that your appointment time is honoured, however, in the unlikely event that we need to cancel or postpone your appointment at short notice - we will contact you immediately.

 

Prior to your appointment you are responsible for treatment preparation following the protocols on the website or provided by Nurse/Prescriber at the time of consultation (such as no caffeine or alcohol). These protocols are in place for your safety. Failure to follow safety/preparation protocols may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

 

Any client who requires treatment and brings a child under 8 years of age to the clinic will be respectfully asked to rebook - this will also result in loss of deposit. All children aged 8-16 years must be supervised within the clinic whilst treatment is carried out in the clinic room. This is to safeguard in an environment where there are sharps, clinical waste, chemicals and industrial products deemed unsafe for exposure to children in line with our risk assessments and health & safety protocols. 

 

Credit Card Details, Deposits and Payments

 

We politely ask that payment is made in full prior to, or immediately after your treatment. Fees can be paid in the clinic via Card, Bank transfer, cash, or via our online payment portal. Prices are displayed clearly on our booking portal. Client payment details will not be stored without permission of the individual as per GDPR policies. 

 

Treatment Courses/Packages

 

All treatments purchased as a course/package must be paid for in full in advance of the first treatment or in pre-agreed instalments at the discretion of Haus of Eden Aesthetics. In the case of instalments, deposits must be paid for subsequent treatments remaining in the bundle. Treatment packages can be purchased in advance but the term of expiry will be 12 months. Failure to uptake the treatment package within this period will result in the package being forfeited. Packages/Courses are non refundable once booked. Any refund request for valid unforeseen cancellations will be calculated by deducting the deposit equivalent per treatment within the bundle. The refund amount will therefore total the equivalent of remaining treatments within the package, less the deposit for each of the planned treatments. For example: a 3 treatment bundle is booked for £500 and the deposit is £80 - one treatment is provided but the client cancels treatments two and three. In this case, permitted cancellations will incur a fee equivalent to the deposit amount PER cancelled treatment, or in the case example, 2 x £80. So the total amount refunded would be £500 less the cost of treatments already provided AND £160 deposit equivalent amounts for cancelled future treatments. Gift vouchers are not valid for cash equivalents, will carry an expiry date and are strictly non-refundable.

 

Treatment suitability

 

Haus of Eden Aesthetics will carry out full clinical assessments to establish whether a treatment is suitable for the client (or likely to be successful) prior to any treatment being agreed/booked in. In the case of treatments requiring a prescribed product, this consultation is likely to take place with both the Nurse and the Prescriber. The client will be liable for the cost of the initial consultation plus prescription costs if POM products are ordered specifically in the name of the patient for whom the treatment is intended. 

 

Many treatments will involve the removal of makeup, cosmetics, perfume and oil- based products. Your Practitioner will cleanse the area to be treated, however please be aware that some of these products may remain in small quantities on the skin, for which we cannot be held responsible. To ensure this does not happen, please follow pre-appointment protocols and thoroughly cleanse the area/s to be treated prior to your appointment. If you have any questions regarding your treatment and preparation, please contact the clinic.

 

Refunds

 

All treatments and procedures are carried out to the highest possible standards. Our Nurse Aesthetician will apply clinical experience, skills and knowledge to provide the best possible treatment to the best of their ability. Exemplary standards of client care, aseptic techniques and clinical practice underpin the ethos of Haus of Eden Aesthetics. We will not offer refunds for treatments received. This includes aesthetics treatments such as anti-wrinkle treatment, dermal fillers, lip fillers, chemical peels & microneedling. This list is not exclusive.

 

Fees charged for treatments include completion of the treatment and the accompanying service, which comprises of;

 

Clinical consultation and Assessment of information with a Registered Nurse

Consultation with a registered Prescriber 

Provision of advice and information from first contact to follow up

Follow up appointments, reviews and aftercare advice/support as appropriate

Whilst we work tirelessly to provide an excellent service, results cannot be guaranteed and as such we will not offer refunds if the results achieved fail to meet your expectations. This does not affect your statutory rights. Gift vouchers are not valid for cash equivalents, will carry an expiry date and are strictly non-refundable.

 

Contract of Service Outcomes

 

As with any non-surgical procedure, outcomes can vary client to client and it is at the patient’s own risk that these procedures are undertaken. Please ensure you attend your consultation with the Nurse, and read/complete consent forms which comprise important information around treatment risks, possible complications and contraindications. The contents of which quantify our terms and conditions. By signing your consent form, the client accepts the terms and conditions specified. 

Any adverse signs/symptoms relating to facial aesthetics work undertaken at Haus of Eden Aesthetics need to be reviewed urgently, face to face within the period as follows: immediately that adverse symptoms/signs appear (in the case of potential Vascular Occlusion/Compression or allergic reaction) up to a maximum of 12 weeks since the treatment was carried out. 

We are not obliged to review patients who present more than 12 weeks after their treatment date, especially if they have previously failed to bring any concerns to our attention, as we are unable to verify the subsequent facial aesthetics history of the patient.

 

To avoid contentious issues arising if, for any medical reason, you can no longer access your booked treatment please provide a medical evidence stating why you can no longer continue the treatment. 

 

Liability

 

Haus of Eden Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provides Haus of Eden Aesthetics with all relevant medical details prior to each treatment. Haus of Eden Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Haus of Eden Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Haus of Eden Aesthetics liability for death or any personal injury resulting from Haus of Eden Aesthetics negligence.

 

Your right to complain

 

Haus of Eden Aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Haus of Eden Aesthetics you are entitled to submit a complaint in writing. If you require assistance with making your complaint, Haus of Eden Aesthetics will be pleased to help and support you through the process.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be provided as soon as an investigation is concluded.

Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.

If your complaint is treatment related, the matter will be discussed with the relevant treatment practitioner and may require you to attend an additional consultation with the Nurse on site. The objective of this is to provide an explanation or a solution to your concerns. Haus of Eden Aesthetics aims to furnish you with a full written response within 28 working days or where this is not possible, an explanation as to the cause of the delay.

 

Voucher Policy

 

Vouchers are not to be used in conjunction with any other offer, package or promotion.
One voucher per person
The voucher should be surrendered upon purchase of the treatment.
Vouchers can only be redeemed against treatment.
Offers are subject to patients suitability for treatment.
Vouchers are non transferrable and cannot be exchanged for cash. Specific voucher restrictions may apply

 

Medical Disclaimer

 

The information and advice published on the Haus of Eden website is not intended to replace guidance from primary care clinicians or health care professionals, nor does it constitute a doctor-patient relationship. Each individual’s treatment and/or results may vary based upon the circumstances, the patients’ specific situation, as well as the health care provider’s medical judgment and only after further discussion of the patient’s specific situation, goals, risks and benefits, and other relevant medical discussion. Testimonials or statements made by any person(s) within this site are not intended to substitute medical evaluation or act as a guarantee of outcomes. Examples of treatment outcomes in this website are not intended to convey  implied outcomes, promises, or benefits from treatment. A patients decision to consent to treatment should be made as an informed choice based upon awareness of risks and benefits of such procedures and only after consultation with their practitioner. It is therefore the patients responsibility to decide whether they consent to treatment. All Haus of Eden practitioners will as standard, explain possible risks, side effects, outcomes and expectations prior to treatment. Signed patient consent forms additionally support this agreement and understanding.

Medical information or statements made within this site are not intended for use in or as a substitute for the diagnosis or treatment of any health or physical condition or as a substitute for a physician-patient relationship which has been established by an in- person evaluation of a patient. This website does not provide specific medical advice and does not endorse any medical or professional service or services obtained through information provided on this site or any links to or from this site.

Should you wish to discuss our insurance and licensing information permitting us to practice, please contact us directly on hausofeden.contact@gmail.com.